My Dispute With Spectrum Roofing & Renovations and Christopher Binion, Metairie, Louisiana

TL;DR

This Lighthouse Report documents a consumer roofing dispute in Metairie, Louisiana, involving Spectrum Roofing & Renovations and homeowner Rina Gallien of Chalmette, Louisiana.

According to the complainant, the dispute involves unfinished roofing work, inspection and documentation barriers, and unresolved communication following a residential roofing project. Approximately $11,000 was reportedly paid or committed toward the work.

This report is part of DisputeVoice’s broader effort to document residential contractor disputes, so consumers can identify patterns and make informed decisions before hiring.

Key Takeaways for Louisiana Homeowner

Never pay in full before the work is finished. Ms. Gallien paid $10,965 across two cashier's checks before the roofing project was complete. She states that paying in full removed her leverage to ensure the remaining work and documentation would be delivered. A structured payment schedule tied to completed milestones protects both parties — and gives you a reason to stay at the table.

Friendly communication is not the same as progress. According to the complainant, Spectrum Roofing remained responsive and cordial throughout the dispute. But acknowledgment texts and tentative scheduling never translated into a firm completion date or finished work. Track commitments in writing and measure the contractor by what gets done — not what gets said.

If debris is left on your property, document it before you touch it. Ms. Gallien reports that roofing installers left construction materials on site for days and that she ultimately hauled them to the dump herself. If you clean up a contractor's mess, you lose visible evidence of the issue. Photograph and video everything before moving it, and send dated copies to the contractor in writing.

No inspection documentation means no closed permit — and that's your problem. The complainant states that Spectrum Roofing did not provide the documentation required for municipal inspection, leaving the project in an open-permit status. An open permit can surface during a future sale, refinance, or insurance claim and create costly complications that fall on the homeowner.

A contractor who starts work before your payment clears may be moving faster than your protections. Ms. Gallien appreciated that Spectrum Roofing began work before her bank hold lifted. But when a contractor is eager to start before funds are confirmed, it can also mean they're overextended and chasing cash flow. Goodwill gestures and financial red flags can look identical at the beginning of a project.

Document your dispute early — even if you still want the relationship to work. Ms. Gallien continued to seek resolution cooperatively while also creating a public record. These aren't contradictory. A documented dispute protects you if things escalate and provides a trail that regulators, mediators, or future consumers can reference.

Services Offered by Spectrum Roofing & Renovations

Spectrum Roofing & Renovations LLC is a locally owned home improvement contractor based at 1309 Lucille Ave, Metairie, Louisiana 70003. The company was founded and is operated by Christopher Binion, a graduate of Jesuit High School (class of '92). Spectrum Roofing was incorporated on August 15, 2022, and became BBB-accredited on April 10, 2024. The company holds Louisiana State Licensing Board for Contractors Home Improvement Registration license number 566385, with an expiration date of September 16, 2028.

Spectrum Roofing & Renovations serves homeowners and commercial property owners across the Greater New Orleans metropolitan area, including Metairie, New Orleans, Chalmette, Kenner, Covington, Mandeville, Madisonville, River Ridge, Slidell, Harahan, Jefferson, Gretna, Harvey, Marrero, Terrytown, Elmwood, and Estelle. The complainant's property in Chalmette falls within Spectrum Roofing's stated service area.

Roof Repair Spectrum Roofing advertises roof repair services for residential and commercial properties, including leak repair, shingle replacement, and storm damage repair. The company markets these as solutions to extend the life of an existing roof and prevent further structural deterioration.

Roof Replacement and Installation The company performs full roof replacement and new roof installation using multiple roofing material types. According to its website, Spectrum Roofing works with shingle roofing, metal roofing, and flat roofing systems. The company states it uses quality materials from leading manufacturers and offers free estimates for roof replacement projects. Ms. Gallien's contract with Spectrum Roofing involved residential roofing work at her Chalmette property, for which she paid $10,965 across two cashier's checks. She states the work remains incomplete as of her last documented communication with the company.

Fortified Roofing Spectrum Roofing promotes FORTIFIED roofing installation, a designation developed by the Insurance Institute for Business & Home Safety (IBHS). FORTIFIED roofing involves enhanced construction techniques designed to strengthen a home's resistance to severe weather, including hurricanes and high winds. In Louisiana's hurricane-prone Gulf Coast region, FORTIFIED designation can qualify homeowners for insurance premium discounts. Spectrum Roofing markets this service as providing "lasting peace of mind" for homeowners in storm-vulnerable areas.

Roof Inspections The company offers free roof inspections designed to identify potential issues before they require costly repair. According to its website, inspections are available at no obligation and can be scheduled alongside a free project estimate.

Emergency RoofingSpectrum Roofing lists emergency roofing among its service offerings, positioning the company as available for urgent situations including storm damage and active leaks requiring immediate attention.

Gutter Services Spectrum Roofing & Renovations provides gutter installation services for residential properties, complementing its roofing work with drainage solutions designed to protect homes from water damage.

Siding Installation The company offers siding installation and repair services. Ms. Gallien's photographic evidence includes images of discarded siding materials left at her property by Spectrum Roofing installers, which she states she ultimately hauled to the dump herself.

Fencing Spectrum Roofing installs residential fencing for security and property enhancement. The company's BBB profile lists fencing as a primary service category, and earlier iterations of the business operated under the name "Spectrum Roofing & Fences of Metairie." The BBB review on file references fence installation work performed by the company.

Painting The company provides interior and exterior painting services for residential properties. Painting is listed as a service on the company's website and is referenced in its BBB business profile under the category "Painting Contractors."

Sheetrock and Drywall Spectrum Roofing offers sheetrock installation and repair services, including new drywall installation, patching, and finishing. The company markets this service as part of its broader renovation capabilities.

Demolition Services According to the company's Yelp business profile, Spectrum Roofing offers demolition services including interior demolition, exterior surface and wall demolition, partial structure demolition, and total structure demolition.

Concrete and Driveway WorkSpectrum Roofing's BBB profile lists concrete and driveway installation among its registered service categories.

Flooring The company's BBB profile also includes flooring contractors as a service category, indicating that Spectrum Roofing offers flooring installation or repair as part of its home renovation services.

Financing Spectrum Roofing & Renovations offers financing options for qualifying customers, with applications available through its website. Specific financing terms, lender affiliations, and eligibility requirements are not publicly detailed on the company's site.

Where Spectrum Roofing & Renovations Operates in Southeast Louisiana

Spectrum Roofing & Renovations LLC is based at 1309 Lucille Avenue in Metairie, Louisiana — an unincorporated community in Jefferson Parish, immediately west of New Orleans. The company advertises service across the Greater New Orleans metropolitan area, including both the Southshore and Northshore regions of Southeast Louisiana, under the Louisiana State Licensing Board for Contractors License #566385.

On the Southshore — the population center south of Lake Pontchartrain — Spectrum Roofing's advertised service area spans multiple parishes. In Jefferson Parish, the company lists Metairie, Kenner, Elmwood, Jefferson, River Ridge, Harahan, Gretna, Harvey, Marrero, Terrytown, and Estelle among its service communities. These communities range from the dense residential neighborhoods immediately surrounding New Orleans to the suburban West Bank communities across the Mississippi River. In Orleans Parish, the company advertises service throughout New Orleans proper. In St. Bernard Parish, Spectrum Roofing lists Chalmette — the community where complainant Rina Gallien resides — as part of its service territory. Ms. Gallien's property at 61055 Charles Avenue in Slidell sits in St. Tammany Parish, approximately 30 miles northeast of Spectrum Roofing's Metairie office, across Lake Pontchartrain on the Northshore.

The Northshore — the communities north of Lake Pontchartrain connected to the Southshore by the Lake Pontchartrain Causeway and the I-10 Twin Span Bridge — represents a distinct and growing portion of Spectrum Roofing's advertised market. The company lists Slidell, Covington, Mandeville, and Madisonville as Northshore service communities. These St. Tammany Parish cities have experienced significant residential growth over the past two decades, driven by families relocating from New Orleans and surrounding parishes. Slidell, where Ms. Gallien's property is located, sits on the eastern shore of Lake Pontchartrain near the Louisiana-Mississippi state line and is accessible from Metairie via the I-10 Twin Span, a drive of roughly 40 minutes in normal traffic.

The geographic spread of Spectrum Roofing's service territory is worth noting in the context of this dispute. A contractor based in Metairie managing active projects in Slidell, Covington, Chalmette, Marrero, and New Orleans simultaneously is covering a service radius that can stretch 50 miles or more across multiple parishes, two lake crossings, and several bridge tolls. Ms. Gallien's account describes repeated scheduling delays, missed appointments, and — most recently — a claim by Mr. Binion that he came to the property but no one answered the door, which her Ring camera footage contradicts. While DisputeVoice draws no conclusions about the cause of these delays, the operational demands of serving a territory this large with a locally owned operation are relevant context for consumers evaluating response time commitments and completion timelines.

Southeast Louisiana's roofing market is shaped by its unique exposure to Gulf Coast hurricanes, tropical storms, and heavy rainfall. Jefferson, Orleans, St. Bernard, and St. Tammany Parishes were all significantly impacted by Hurricane Ida in 2021, and the region continues to process insurance-funded roofing projects years later. Ms. Gallien's project was itself funded by an insurance settlement. Spectrum Roofing markets FORTIFIED Home™ roofing installation — a program developed by the Insurance Institute for Business & Home Safety (IBHS) that uses reinforced installation methods and upgraded materials to meet hurricane-resistance standards beyond basic building code. Homeowners across all of these parishes should verify not only that a contractor serves their area, but that the contractor's project load allows them to complete work within the timelines their insurance claim or permit deadlines require.

Complainant Narrative

(According to the complainant)

According to Rina Gallien, she hired Spectrum Roofing, based in Metairie, Louisiana, to perform roofing-related work at her home located at 61055 Charles Ave, Slidell, Louisiana 70460.

According to Ms. Gallien, her communications were directed to Spectrum Roofing and to Christopher Binion in his capacity as owner.

Ms. Gallien states that the engagement followed an in-person visit by Spectrum Roofing and that work began around December 23, 2025. She states that Spectrum Roofing initiated work on the property before her initial down payment had fully cleared, after she communicated in writing that an insurance settlement check was subject to a temporary bank hold. According to Ms. Gallien, Spectrum Roofing indicated they would begin work notwithstanding the brief delay, and she expressed appreciation for that accommodation.

Ms. Gallien states that during the early phase of the project, she remained patient and cooperative. According to her account and the text messages she provided, she communicated transparently about her payment status, banking timelines, and availability, and she responded promptly to requests for information.

According to the complainant, roofing installers working on behalf of Spectrum Roofing left a pile of construction debris and discarded roofing materials at the property for multiple days following initial work. Ms. Gallien states that the debris remained on site, unremoved, and that she ultimately cleaned up and hauled the materials to the dump herself to prevent further disruption at the property.

Ms. Gallien states that after the initial work period, several items remained unfinished. According to her account, these unfinished items became increasingly significant because the property could not pass inspection without completion of the remaining roofing work and related documentation.

Ms. Gallien states that she communicated frequently and transparently with Spectrum Roofing regarding:

• payment timing and confirmation,
• inspection requirements,
• documentation needed by inspectors, and
• scheduling of return visits to complete the remaining work.

According to the complainant, Spectrum Roofing acknowledged her messages and continued to communicate, but firm completion dates were repeatedly delayed or left uncertain. Ms. Gallien states that she initially remained patient and expressed gratitude for responses and coordination efforts, but that missed appointments and repeated delays led her to lose confidence that the remaining work would be completed within a reasonable timeframe.

Ms. Gallien states that as inspection deadlines remained unresolved and no confirmed completion date materialized, her communications became more urgent. According to her account, this urgency reflected concern about inspection compliance and the property's condition, rather than a refusal to cooperate or pay.

Ms. Gallien states that as of her last communication with Spectrum Roofing on or about February 11, 2026, the remaining roofing work had not been completed, required documentation had not been provided, and the property still could not pass inspection.

She states that her objectives in documenting this dispute are:

• completion of the agreed-upon work, if possible;
• recovery of funds, if appropriate;
• re-establishment of clear and reliable communication; and
• documentation of her experience to inform others.

Timeline Summary

(As stated by the complainant)

• Early December 2025 — Initial contact with Spectrum Roofing and in-person visit at the property. Scope of work discussed.
• Mid–December 2025 — Complainant informs Spectrum Roofing in writing that payment will be funded by an insurance settlement and discloses a temporary bank hold affecting the initial down payment. Spectrum Roofing indicates work can begin despite the brief delay.
• December 23, 2025 (approx.) — Roofing work begins at the property before the initial down payment has fully cleared, which the complainant states she appreciated.
• Late December 2025 — Roofing installers perform partial work and leave construction debris at the property. According to the complainant, the debris remains for several days and is ultimately removed by her, including hauling materials to the dump.
• Late December 2025 – Early January 2026 — Ongoing text communication regarding payment confirmation, scheduling, documentation needs, and completion of remaining work. The complainant states she communicates frequently and transparently during this period.
• Early–Mid January 2026 — According to the complainant, several return visits or completion timelines are discussed but not finalized or carried out. Unfinished items prevent the property from passing inspection.
• February 11, 2026 — Last documented communication between the parties. According to the complainant, the remaining work and required documentation are still incomplete, and the property cannot pass inspection.
• February 13, 2026 — DisputeVoice sends Right of Reply to Mr. Binion at his company email address.
• February 14, 2026 —  Rina Gallien states: "He did not come. He said he pulled up, and no one answered the door. I checked my Ring camera. He did not come."
• February 16, 2026 —  Rina Gallien states: A crew did come back, complete the remaining clean up, and painted the ceilings in the water-stained room.

Financial Impact

(As stated by the complainant)

According to Ms. Gallien, she paid Spectrum Roofing a total of $10,965, consisting of two cashier’s checks.

The first payment was a $6,000 down payment, issued on December 23, 2025, labeled as a roof repair deposit. The second payment was a $4,965 cashier’s check, issued on January 13, 2026, funded by her insurance settlement and labeled as the final payment.

Ms. Gallien states that she paid in full before the roofing work was completed. She further states that, in hindsight, paying the full amount prior to completion left her feeling she had lost leverage to ensure the remaining work and documentation would be completed, which contributed to her growing frustration as delays continued.

Copies of both cashier’s checks payable to Spectrum Roofing have been provided and are securely archived.

Attempts to Resolve

(According to text messages provided by the complainant)

According to Ms. Gallien, she made repeated efforts to resolve the situation directly with Spectrum Roofing.

Text messages provided by the complainant reflect:

• Initial outreach following an in-person visit and attempts to locate Spectrum Roofing’s business information
• Written notice that insurance-related funds had been received and could be used to begin the project
• Disclosure of a temporary bank hold affecting the deposit timing
• Acknowledgment and coordination responses from Spectrum Roofing
• Repeate requests by Ms. Gallien for documentation needed to submit for inspection
• Offers by Ms. Gallien to provide photographs of the remaining issues

According to the complainant, with these efforts and continued communication, the remaining roofing work was completed, and inspection can now proceed.

Requested Resolution

According to Ms. Gallien, she is seeking the following outcomes:

Completion of the remaining roofing work to inspection-passing condition. Ms. Gallien states that as of her last communication with Spectrum Roofing on or about February 11, 2026, the roofing project remained unfinished and could not pass municipal inspection. She paid $10,965 in full — across two cashier's checks — before the work was completed. She is seeking completion of all contracted work to the standard necessary for the property to pass inspection and for the open permit to be closed.

Delivery of all documentation required for municipal inspection. Ms. Gallien states she made repeated written requests for the inspection-related documentation Spectrum Roofing was responsible for providing. She reports that as of publication, this documentation has not been delivered. Without it, the permit remains open — a condition that could create complications during any future sale, refinance, or insurance claim on the property.

Recovery of funds if the work cannot be completed. Ms. Gallien states that if Spectrum Roofing is unable or unwilling to complete the remaining work within a reasonable timeframe, she is seeking a partial refund proportional to the unperformed scope of the contract. She paid in full for a completed project and states she did not receive one.

Re-establishment of clear and reliable communication. Ms. Gallien reports that while Spectrum Roofing remained responsive throughout much of the dispute, acknowledgment texts and tentative scheduling did not translate into confirmed completion dates or finished work. Most recently, she states that Mr. Binion claimed to have visited the property on February 14, 2026, but that her Ring camera footage shows no one arrived. She is seeking direct, verifiable communication with firm commitments rather than open-ended assurances.

Documentation of her experience to inform other consumers. Ms. Gallien states that beyond resolution of her own dispute, she wants her account to serve as a reference for other homeowners considering hiring Spectrum Roofing & Renovations. She views this Lighthouse Report as part of that objective.

Ms. Gallien states she has not initiated litigation as of publication and remains open to cooperative resolution if the remaining work and documentation are delivered within a reasonable timeframe.

Evidence Summary

The complainant has provided or identified the following materials:

• Photographic evidence depicting interior water damage and ceiling staining at the complainant’s residence, which the complainant states is associated with unfinished roofing work, and the rubbish left behind.

Additional documentation, including the contract, complete payment records, and any inspection notices.

Evidence Archiving Notice:
Supporting materials referenced in this report (including messages, documents, identification, and images) are securely archived by DisputeVoice. To protect privacy and reduce misinterpretation, raw materials are not publicly displayed unless necessary.

Frequently Asked Questions About Spectrum Roofing & Renovations in Metairie, Louisiana

1. What are the reviews for Spectrum Roofing & Renovations in Metairie, LA?

Searches for “Spectrum Roofing Metairie reviews” typically reflect homeowners evaluating reliability before signing a contract. Consumers commonly compare Google Reviews, BBB listings, Yelp, and Angi alongside independent reports. This Lighthouse Report documents one detailed consumer account with timeline and payment information so readers can review specifics beyond star ratings.

2. Are there complaints about Spectrum Roofing & Renovations in Louisiana?

Searches including “Spectrum Roofing complaints” usually relate to workmanship, delays, payment disputes, or inspection issues. This report documents a complaint involving alleged incomplete work and documentation concerns. Consumers may also check the Louisiana State Licensing Board for Contractors and the Louisiana Attorney General’s Office for publicly available complaint pathways.

3. Is Spectrum Roofing & Renovations licensed in Louisiana?

Louisiana contractors performing residential roofing must comply with registration and licensing requirements overseen by the Louisiana State Licensing Board for Contractors (LSLBC). Consumers can verify active status through the LSLBC online license search. Confirming classification and registration status before signing a contract is a common consumer due-diligence step.

4. Who owns Spectrum Roofing & Renovations in Metairie, LA?

Searches for ownership often reflect consumers trying to identify the responsible party behind a business. Public business registration records through the Louisiana Secretary of State typically list managing members or registered agents. This report identifies the individual named by the complainant based on publicly available records.

5. What is the BBB rating for Spectrum Roofing & Renovations?

Many consumers search “Spectrum Roofing BBB rating” when evaluating trust. The Better Business Bureau rating reflects complaint handling history and responsiveness, not necessarily workmanship outcomes. Reviewing both the rating and the underlying complaint narratives provides fuller context.

6. Has Spectrum Roofing & Renovations been involved in any lawsuits in Jefferson Parish or Louisiana?

Searches for “Spectrum Roofing lawsuit” typically reflect concerns about prior civil disputes. Court records, if any, may be accessed through Jefferson Parish or Louisiana state court databases. This report does not make legal conclusions but documents one consumer’s stated experience.

7. Is Spectrum Roofing & Renovations in Metairie legit?

Searches using terms like “legit” or “scam” usually indicate pre-contract caution. Legitimacy can be evaluated by verifying state registration, confirming license status with the LSLBC, reviewing permit history with Jefferson Parish, and checking proof of insurance. Consumers are encouraged to independently confirm documentation before hiring.

8. Were permits pulled for roofing work in Metairie, Louisiana?

Permit compliance is a common search concern in roofing disputes. In Jefferson Parish, roofing projects may require permits and final inspection approval depending on scope. Homeowners can verify permit status directly through the Jefferson Parish permitting office or online portal.

9. How do I file a complaint against a roofing contractor in Louisiana?

Louisiana homeowners may file complaints with the Louisiana State Licensing Board for Contractors or the Louisiana Attorney General’s Consumer Protection Section. Complaints typically require copies of contracts, invoices, payment records, and written communication. Local parish permitting offices may also review concerns related to inspections or code compliance.

10. Has Spectrum Roofing & Renovations responded to this Lighthouse Report?

DisputeVoice provides companies an opportunity to respond under its Right of Reply policy. Any verified response is published unedited as an addendum so readers can review both perspectives. As of publication, no public response has been included.

Right of Reply

Spectrum Roofing is invited to submit a response, clarification, or supporting documentation.
Verified responses will be published unaltered as an Addendum to this report.

Public Resources and Reporting Options

Consumers seeking additional information or wishing to file complaints may find the following resources helpful:

https://disputevoice.com/louisiana-insurance-coverage-basics/

https://disputevoice.com/roofing-consumer-rights/

https://disputevoice.com/home-solicitation-cancellation-rights/

Better Business Bureau (BBB) Complaint Center
https://www.bbb.org/file-a-complaint

Consumer Financial Protection Bureau (CFPB) Complaint Portal
https://www.consumerfinance.gov/complaint/

DisputeVoice — Consumer Dispute Documentation Platform
https://disputevoice.com/

Editorial Disclaimer (Section 230)

This report contains consumer-submitted statements and is published under Section 230 of the Communications Decency Act. DisputeVoice does not determine truth, fault, or liability. All factual statements are attributed to the complainant. Language is neutral, non-accusatory, and subject to correction upon receipt of verifiable information.